Streamlining Processes
Ginnie Mae
CHALLENGE
Ginnie Mae was undergoing a multi-year effort to modernize its operations, processes and technology. This modernization effort included an update of the Real Estate Mortgage Investment Conduit (REMIC) transaction process. We were tasked with the creation of a single source solution that would be able to streamline the manual processes, originally split between multiple disparate systems, emails and phone calls.
SOLUTION
Over the period of a year we conducted discovery sessions, had interviews with multiple users and stakeholders and collaborated with a large multifunctional as well as multi partner network. The consolidated solution automated workflows, developed refined quality checks, and improved communication between users. We created a streamlined product that supported a single point of truth data and document repository and reduced friction amongst many parties participating in the REMIC process.
CONTRIBUTIONS
Team Lead
Conducted user interviews
Developed product roadmap and defined agile UX process
Created user personas, journey map
Crafted wireframes
Created interactive prototype
